Schedule a Ride

Call:  (251) 652-3162

FAQs

Q?

What kinds of vans do you use to transport clients?

A.

Out & About Transportation Services currently uses Toyota Vans with a Bruno Valet Auto Access Seat, and Toyota Braunability Rampvans.

With the support of valued customers like you, we are evolving our fleet of vans, to include vans with wheelchair lifts.

Q?

What is an Auto Access Seat?

A.

An Auto Access Seat is a motorized car seat.

With the push of a button, the seat rotates around until it faces outward perpendicular to the car door, then lowers to the optimal height that the remote operator chooses.  This equipment makes it possible to load and unload clients with mobility difficulties.

The Auto Access Seat has a maximum weight capacity of 290 lbs. It is necessary to apply weight limitations due to a driver’s physical ability to assisting clients with safe transfers. Clients heavier than 240 lbs. should be able to safely transfer with minimal assistance.

Clients who are heavier than 290 lbs. are welcome to ride, but must be able to climb in and out of the vehicle under his or her own power and must ride in one of the normal car seats.

Q?

How do I know if I can ride in the Auto Access Seat?

A.

Unfortunately, not everyone can ride in the Auto Access Seat. A client must be able to safely transfer to and from the Auto Access Seat if someone is assisting them.

Clients must also be able to bend their knees, as the motion of the device as it spins to face the front of the car makes the bending of the knees a necessity to safely get into the riding position.

Clients with dementia or altered mental status must have a family member or caregiver ride along.

Q?

What is a Rampvan?

A.

The name Rampvan, somewhat defines the vehicle. The Rampvan has an automatic fold out ramp that is located on the passenger side of the second row of the van.

Clients who are unable to transfer to an Auto Access Seat can be lifted into the Rampvan without ever having to leave their wheelchairs.

Q?

Is there a weight limit for clients?

A.

The Auto Access Seat has a maximum weight capacity of 290 lbs. There is also the issue of a driver’s physical limitations with regard to assisting clients with safe transfers. Clients heavier than 240 lbs. should be able to safely transfer with minimal assistance.

Clients who are heavier than 290 lbs. are welcome to ride, but must be able to climb in and out of the vehicle under his or her own power and must ride in one of the normal car seats.

For the Rampvan, there is a door entry that clients must pass through with a width of 33”, so certain bariatric wheelchairs may be too wide to fit.

Wheelchair clients must be pulled up into the van by our drivers, so a self-imposed weight limit of 320 lbs. will remain in place for the purposes of reducing liability and risk of injury.

Q?

Are there accommodations for clients with portable oxygen tanks?

A.

Absolutely there are. We have ratchet straps to secure oxygen tanks to either the front driver or passenger seat.

ADA standards require that oxygen tanks are secured during transport, which the ratchet straps are sanctioned as approved means for doing so.

It is a safety priority to make sure that the tanks cannot roll during transport or become a projectile in the event of an accident.

Q?

Can more than one person be transported at a time?

A.

With exceptions.  It is our policy to only transport one client at a time per van. This ensures maximum comfort and privacy for each client. If a client has a family member or caregiver who they would like to bring along, this is perfectly acceptable and encouraged.

If an additional person makes each client feel safer and more secure, then we are happy to accommodate at no additional charge. In fact, clients with dementia or altered mental status are required to have a family member or caregiver ride along.

Each additional rider must be entirely independent as far as mobility and getting in and out of a vehicle are concerned. We will only drive to the destination where our clients have requested us to go, and we reserve the right to refuse service to anyone suspected of taking advantage of this policy.

Q?

What are my drivers’ qualifications?

A.

All drivers undergo thorough background investigations.  Motor vehicle records are checked, and drug screenings are performed.

In addition, each driver is CPR certified and has been trained in tasks related to the safe transport of mobility impaired people. These tasks include safe loading and unloading of mobility impaired patients and defensive driving techniques.  Also included are our policies and procedures, training for the secure storage of applicable durable medical equipment, and driver's education for the safe use of Bluetooth for communications.

When hiring, we look for bright, caring individuals who have experience in the medical and/or commercial driving fields.

Q?

How can I be certain I will be protected against fraud and other forms of wrongdoing?

A.

To protect all parties involved, it is our policy to have a dual screen dashcam installed in each vehicle. It records outside of the car, which can prove invaluable in case of an accident.  It also has a GPS locator so that all parties know where the vehicle is and at what time.  Another feature is the back facing camera, which records inside the vehicle and can protect against any wrongdoing.

Due to the limited storage capacity of our systems, we only keep routine recordings for up to one week. Vehicle accidents and reported situations are recorded indefinitely. To have a recording sent to you, please submit a request in the Contact Us section of our website.

A copy of the client’s ID and all passengers, the client’s name, date of recording, and time of the pickup and drop-off must be provided before recordings can be sent.

All recordings are sent through email.

Q?

Is my privacy protected?

A.

It is our policy to not speak of any other clients while a client is in the vehicle.

If a driver receives a call while transporting another person, that person may have to be called back once the client is unloaded and privacy can be protected.

We use Converge to accept credit cards and Trustwave PCI compliance manager to protect clients’ financial information.

Q?

Can I use my health insurance to pay for my ride?

A.

Certain health insurances will pay for Non-Emergency Medical Transportation for rides to medical, dental, and eye appointments.

Unfortunately, Out & About Transportation Services has not yet been accredited to accept health insurance as payment at this time. Rest assured, we are working tirelessly to get accredited with as many applicable health insurances as possible.

It is our goal to provide as many people with rides as possible, and we believe that going through health insurance gets us closer to that goal.

If anyone has any knowledge about the credentialing process, please feel free to call 251-751-4880 or submit a comment on the Contact Us page.

This page will be updated as we complete the credentialing process for the different insurance companies.

Q?

Is Personal Care available for clients?

A.

Personal Care is defined as the non-medical assistance with Activities of Daily Living (ADLs). There are five ADLs listed as part of Personal Care. These activities include eating, bathing, toileting, dressing, and mobility. Of these five ADLs, Out & About Transportation Services can only assist with mobility. Dressing, eating, and bathing are not applicable in a transportation context, but suffice it to say Out & About Transportation Services will not provide these services.

Toileting can be an issue for those with mobility and incontinence issues, but it is not the responsibility of your driver to assist clients with toileting. If a client anticipates this to be an issue due to the duration of the trip or incontinence issues, it is his or her responsibility to ensure they bring a passenger along who can assist with these issues. Accidents related to toileting issues are subject to a $160.00 clean up fee. The van must remain clean for other passengers, and cleaning the van takes time away from other clients.

It is important to handle these issues on the front end before getting into the vehicle to avoid toileting related accidents and situations that are uncomfortable for all parties involved.

Q?

Is there a special rate for clients who ride multiple times per week?

A.

Clients who utilize our company’s transportation services five or more times per week may be eligible for a reduced rate that can be negotiated by calling 251-751-4880.

Discounts are available for clients who schedule rides with us 3 times or more per week.  The rates will be determined on a case by case basis. The factors that go into the rate will be the mileage involved, time commitment per trip, and number of times per week the service is being requested.

Q?

What if there is a medical emergency?

A.

It is important to know on the front end that Out & About Transportation Services does NOT have drivers who are trained first responders, nurses, nursing assistants, nor any sort of medical personnel of any kind.

This information is covered in the liability waiver that each client must acknowledge and agree to before scheduling a ride.

Our drivers are CPR certified to help keep clients alive in the event of a catastrophe until emergency personnel arrive. It is our policy to call 911 in the event of an emergency and follow the instructions of the 911 dispatcher until an ambulance arrives.

Any medical information that may become relevant to the safe transportation of each client must be reported either over the phone or in comments in written documentation.

Relevant information includes but is not limited to heart conditions, relevant open wounds, oxygen needs, bone or nerve injuries or conditions, altered mental status, and incontinence issues.

Q?

Will assistance be available at my destination?

A.

Absolutely there will be!

Upon arriving at an appointment or other drop off location, it is our policy to offer the client assistance with getting inside and checked in before leaving for the next pickup.

To do this is a complimentary service that we provide all clients if they require it. If a client needs a driver to provide assistance throughout the duration of his or her errand, however, an hourly attendant fee will be charged for this service.

Q?

What is the attendant fee?

A.

The attendant fee is the extra fee associated with assisting a client more than just getting him or her situated before dropping him or her off.

This fee is $20.00/hour, with the fee rounding up to the nearest 15 minutes. For example, if someone needs to run into the grocery store and spends 10 minutes having the driver help him or her pick some things up, then only $5.00 is added to the bill because it rounds up to the 15 minute charge.

In order to give fair time to as many customers as possible, a maximum of 2.5 hours is allotted for each customer per day. This does not include driving time to and from the first destination and final return trip. The timer will continue throughout any secondary destinations.

Q?

Can I bring my wheelchair, motorized chair, or scooter with me?

A.

The Auto Access Seat van has the storage capacity to carry an additional wheelchair, but does not have the ability to take a motorized chair or scooter.

We can allow for use of a company wheelchair while at the client’s destination if one rides in this van. If proper arrangements are made on the front end, the driver can also push the client in the wheelchair for the duration of the appointment or errand.

The Rampvan, however, can accommodate wheelchairs, motorized chairs, and scooters provided they do not exceed 33” in width.

Clients are again welcome to use of a company chair if their movement device cannot be transported for whatever reason.

Q?

Do you allow smoking?

A.

No one is allowed to smoke inside or in the immediate vicinity of Out & About Transportation Services’ vehicles.

This rule applies to employees, clients, and additional riders the client brings along. There are no exceptions to this rule.

Violators must pay a $160.00 clean up fee and may be prohibited from using this company’s services in the future.

Q?

Am I allowed to bring food and drink on my trip?

A.

Clients may transport food and drinks, such as groceries, as long as they are properly secured.

Eating or drinking in any Out & About Transportation Services vehicle is expressly forbidden and violation of this policy can incur the same penalties as violations of our no-smoking policy.

Q?

What is the business range for pickups?

A.

We Mobile, AL and the surrounding areas. It is important to know that the pickup or destination must be within Mobile’s city limits.

For example, we can go to Grand Bay, AL to pick someone up for a doctor’s appointment in Mobile, but we cannot go to Grand Bay, AL to take someone down the street from his or her place of residence and then back home.

We can arrange such transportation, or transportation across the bay on a case by case basis, if specifically arranged by dialing 251-751-4880.

Q?

What if I need a ride outside of business hours or outside of the pickup range?

A.

Rides outside of normal business hours and/or business range can be arranged.

Special rates must be negotiated between the client and an authorized representative of Out & About Transportation Services on a case by case basis. To schedule a ride, please call 251-751-4880.

Rides outside of business hours must have 24 hours’ notice and rides outside of business range must have 72 hours’ notice.

These rides are subject to availability.